Privacy Policy

At Oakville Executive Golf Courses we stress the importance of privacy and are committed to earning the trust of our customers by adopting high standards for the protection of personal information.

Our policy outlines the type of personal information we collect and receive, the circumstances in which we collect or receive personal information, the policies and procedures we have established outlining its use and storage, and for sharing certain types of personal information in certain limited circumstances, the procedures you should follow if you have any questions or requests in respect of your personal information or our policies and procedures and the person to whom such questions should be directed, and the means by which to communicate with that person.

In this policy "Oakville Executive Golf" means Oakville Executive Golf Course Limited and its affiliated companies, as they may exist from time to time.

In this policy, personal information means information about you that is personally identifiable like your name, e-mail address or phone number, and that is not otherwise publicly available and is not part of your work identification.

HOW YOU MAY PROVIDE US WITH YOUR PERSONAL INFORMATION
· By making a reservation.
· By purchasing a Frequent Golf Membership package.
· By providing it to us in communications regarding service delivery such as comment cards.
· By providing the information to us by participating in a marketing initiative; ie. subscribing to E-Greens.
· By visiting our website.


Below we will outline the type of information normally collected in each of these circumstances, the reasons for doing so, and how we will use it and store it.

MAKING A RESERVATION
When making a reservation it is necessary to have information in order to identify you, contact you and to process your purchase. This information usually includes your name, address, phone number, e-mail address, credit card number and expiration date. If you are a Junior golfer, you may be required to provide personal identification with your date of birth in order to verify your age upon check-in.

From time to time, we offer packages or other services that involve third parties. If you are partaking of such a package or service your personal information will be shared with that third party to the extent necessary to provide that service and process the purchase or request.

Oakville Executive Golf may use the information you provide to send you offers and information about Oakville Executive Golf services.

If you do not wish to receive such offers and information you may unsubscribe or opt-out by sending an email to using the subject line "Unsubscribe", so indicating your request with sufficient personal identifiers so we can appropriately act on your request. All our marketing communication of this type will also contain instructions for unsubscribing.

PURCHASING FGM PACKAGES
When you purchase Frequent Golf Membership packages, it is necessary that we have information in order to identify you, contact you and to process your purchase. This information usually includes your name, address, phone number, e-mail address, credit card number and expiration date.

INFORMATION PROVIDED TO US IN COMMUNICATIONS REGARDING SERVICE DELIVERY SUCH AS COMMENT CARDS
Information provided to us in such a fashion will be used solely for the purpose of recording your comments, communicating with you in respect of them, for the purposes of recognizing employees for excellence of service and for developing improvements in service.

OAKVILLE EXECUTIVE GOLF OFFERS YOU THE ABILITY TO RECEIVE TARGETED, TIMELY NOTIFICATION OF TIME SENSITIVE OFFERS THROUGH RECEIPT OF E-GREENS
To sign up for this service we require you to provide us with your e-mail address, first name, last name, and country of residence. You may unsubscribe from E-Greens at any time using the link provided on every e-mail message and you will no longer receive e-mail offers and promotions for the specified subscription or website, as the case may be. You may at any time in the future opt-in to receive e-mail offers.


BY VISITING OUR WEBSITE
Our website does not collect personally identifiable information from your computer when you browse it and pages from our servers. This means that, unless you voluntarily and knowingly provide us with personally identifiable information, we will not know your name, your e-mail address or any other personally identifiable information. When you a request a page from our site, our servers log the information provided in the HTTP request hitter including the IP number, time of the request, the URL of your request and other information that is provided in the HTTP header. We collect the request header information in order to make our website function correctly and provide you the functionality that you see on our website. We also use this information to better understand how visitors use our website and how we can better tailor our website, its contents and functionality to meet your needs.

WHY WE COLLECT PERSONAL INFORMATION
To establish and maintain a responsible commercial relationship with you and to provide ongoing service.
To understand your needs and preferences.
To develop, enhance, market or provide products and services.
To meet legal and regulatory requirements.

WHEN DO WE DISCLOSE PERSONAL INFORMATION
We disclose personal information only in these limited circumstances:

Personal information will be shared with a third party involved in supplying the customer with the services they have purchased to the extent necessary to effect the supply and the processing of the transaction. Any such disclosure of a customer’s personal information by Oakville Executive Golf to a third party will be made only on a confidential basis conditioned upon the information being used only for the purpose for which it has been disclosed.

Personal information may be shared with a public authority or an agent of public authority if in the reasonable judgment of Oakville Executive Golf it appears that there is an imminent danger to life or property which could be avoided or minimized by disclosure of the information, or which disclosure is compelled by legal authority and deemed necessary (a) in order to abide by applicable laws or regulations or to intervene in a lawsuit against Oakville Executive Golf; (b) in order to protect or defend the legal or property rights of Oakville Executive Golf or those of its users; and (c) to intervene, under extreme circumstances, in order to protect the personal safety of Oakville Executive Golf users or the safety of the general public.

PRINCIPLES
· Oakville Executive Golf will not collect, use or disclose your personal information for any other purpose than those identified above, except with your consent.
· Oakville Executive Golf will protect your personal information with appropriate security safeguards.
· Oakville Executive Golf will take appropriate steps to protect the confidentiality of your personal information when dealing with third parties.
· Oakville Executive Golf will strive to keep your personal information as accurate and up to date as is necessary for the purposes identified above.
· Oakville Executive Golf will honour your request to access your personal information in as timely a fashion as is reasonably possible.

You are always free to refuse to provide personal information to us.

You may also withdraw your consent with respect to the use of your personal information for marketing purposes at any time, subject to legal or contractual restrictions and reasonable notice, by e-mailing us at katrina@oakvillegolf.ca or if you prefer, by writing us at:

4414 4th Line Oakville, ON L6M 4E8.

If you have any questions or concerns about the privacy practices of Oakville Executive Golf, please contact Katrina Myers at 905-875-3932 or via e-mail at katrina@oakvillegolf.ca. Access request, inquiries or complaints should be addressed to:

Oakville Executive Golf Courses
Katrina Myers, Vice President
4414 4th Line Oakville ON
L6M 4E8

Attention: Privacy Officer